Return Policy

EU

You have 30 days to return the clothing in perfect state with hangtag. Depending if you want a size exchange or a complete refund, different rules apply, please check below.

If you want a size exchange

 

You love our stuff but made a mistake with the size? No worries, we got you covered and it’s totally free.

Here is what you need to do:

  1. Search your mails for the tracking code. You’ll need your tracking code to start. If you can’t find it in your mailbox, contact us
  2. Go to our change request portal
  3. Fill in the details
  4. Download and print the return label
  5. Use the same box (or another box) and attach the return label on it
  6. Once we receive it back, we will send you the new size for free.
  7. Easy!

 

If you want a total refund

 

We offer a service where we can offer you a return label at reduced rates (in comparison if you want to return it yourself). This service also takes away the risk of lost packages and unforeseen damage. The shipping rates for returning will be deducted from the total amount to be refunded. For example: A Belgian customer bought for €100 and decided to return everything. When we receive back the order in perfect condition we will refund €95,05 (€100 – €4,95*).

So here’s how it works:

  1. Search your mails for the tracking code. You’ll need your tracking code to start. If you can’t find it in your mailbox, contact us
  2. Go to our return portal
  3. Fill in the details
  4. Download and print the return label
  5. Use the same box (or another box) and attach the return label on it
  6. Once we receive it back, we will refund you and deduct the rate of your country (see below*)

Here are the shipping rates for returned orders:

  • Belgium: €4,95
  • The Netherlands: €4,95
  • Germany: €4,95
  • France: €7,95
  • Denmark: DKK75
  • Other countries: Contact us

Outside EU (USA, UK, Switzerland, Norway, ...)

You have 30 days to return the clothing in perfect state with hangtag to be eligible for a full refund.

If you want a size exchange or refund.

We don’t offer a size exchange service outside the EU. If you want another size, you’ll need to send us back the items for a refund and you’ll need to complete a new order with the right size.

Here is what you need to do:

  1. Repack the clothes in the same original box with hangtags.
  2. Send an e-mail to info@strom-clothing.com with title Refund + Order number.
  3. You’ll receive a return form and your commercial invoice.
  4. Fill in the return form provided with the delivery.
  5. Attach the return form and the commercial invoice on the outside of the box
  6. Write in big letters RETURN ORDER on the box near the invoice.
  7. Go to your local shipping office and send the items to:
    STRØM
    Lange Nieuwstraat 17
    2000 Antwerpen
    Belgium
  8. Keep the tracking link if any issues would arise.
  9. Once we receive the items, we will complete the refund.

 

NOTE: Follow these steps carefully to guarantee an efficient and flawless refund process.
STRØM can not be held responsible for items that weren’t delivered when not respecting the steps above.
All costs for sending back the items for a refund to STRØM  are on the customers behalf. STRØM doesn’t intervene in any shipping costs made.