Return Policy

EU

You have 30 days to return the clothing in perfect state (unworn and unwashed) with hangtag. Depending if you want a size exchange or a complete refund, different rules apply, please check below.

If you want a size exchange.

You love our stuff but made a mistake with the size? No worries, we got you covered and it’s totally free.

Here’s what you need to do:

  1. Search your mails for the tracking code. You’ll need your tracking code to start. If you can’t find it in your mailbox, contact us
  2. Go to our size exchange portal
  3. Fill in the details
  4. Download and print the return label
  5. Use the same box (or another box) and attach the return label on it
  6. Once we receive it back, we will send the new size for free
  7. Easy!

If you want a refund.

 

We offer a service where we can offer you a return label at reduced rates (in comparison if you want to return it yourself). This service also takes away the risk of lost packages and unforeseen damage. The shipping rates for returning will be deducted from the total amount to be refunded. For example: A Belgian customer bought for €100 and decided to return everything. When we receive back the order in perfect condition we will refund €95,05 (€100 – €4,95*).

So here’s how it works:

  1. Search your mails for the tracking code. You’ll need your tracking code to start. If you can’t find it in your mailbox, contact us
  2. Go to our return portal
  3. Fill in the details
  4. Download and print the return label
  5. Use the same box (or another box) and attach the return label on it
  6. Once we receive it back, we will refund you and deduct the rate of your country (see below*)

Here are the shipping rates for returned orders:

  • Belgium: €4
  • The Netherlands: €5
  • Germany: €5
  • France: €6
  • Other countries: More or less will be the same amount as shipping fee Contact us 

Outside EU (USA, UK, Switzerland, Norway, ...)

For the time being STRØM cannot accept returns from outside the EU (USA, UK, Switzerland, Norway, …). This means that once the articles have been bought it is not possible to return them.

If you have any questions, don’t hesitate to contact us.