Frequently Asked Questions

How are the sizes?

All clothes are unisex. We recommend you to check out our size chart  below to make the right decision.

If the size doesn’t fit and you want to change, you can do so. Check the questions below for more information about our return policy.

What if the size doesn’t fit and I want to change?

You love our stuff but made a mistake with the size? No worries. Follow these instructions:

  1. Send a mail to info@strom-clothing.com with your change request
  2. Download and print the return form here.
  3. Fill in the form accordingly and put it in the box together with the clothes. Please make sure the clothes are in the same condition as delivered.
  4. Use the same box (other box is fine as well) and change the shipping label.
  5. Please send the clothes you want to return to:
    t.a.v. Nico Koevoets
    Achterstraat 193/3
    2980 Zoersel
    Belgium.
  6. Once we have received the returned items we will ship you the new sizes.

What if I want to return the clothes and get a refund?

In the very unlikely case you really dislike our clothing, which can happen, you have 14 days to return the clothing in perfect state. Please follow following instructions:

  1. Send a mail to info@strom-clothing.com by saying what needs to be refunded.
  2. Download and print the return form here.
  3. Fill in the form accordingly and put it in the box together with the clothes. Please make sure the clothes are in the same condition as delivered.
  4. Use the same box (other box is fine as well) and change the shipping label.
  5. Please send the clothes you want to return to:
    t.a.v. Nico Koevoets
    Achterstraat 193/3
    2980 Zoersel
    Belgium.
  6. Once we have received the returned items we refund you.

How about the cost for changing sizes?

The shipping cost for sending items back to us are on you.
The shipping cost for the exchange of sizes are on STRØM.

That’s a fair deal, don’t you think?

In which stores is STRØM available?

STRØM is an online concept. We do however work with pop-up and concept stores in Belgium and The Netherlands. Currently you can find us at:

BELGIUM

ALIKA (Brussels)
Rue Lebau 61 (Sablon)
1000 Brussels
From 1st December 2018 till end of March 2019.

Duck Marskal (Antwerp)
Lange Koepoortstraat 54/0
2000 Antwerpen
Belgium

THE NETHERLANDS

Kuif
Kloosterstraat 3
5961GE Horst
The Netherlands

Previously featured in:
Young Labels – Amsterdam
A Better Blend – Antwerp
Flaneur Pop-up Store – Ghent
MOHM – Antwerp

You have or know a concept or pop-up store or event you think STRØM would fit in well?
We’d love to get in touch to have a chat about it: info@strom-clothing.com

What's your delivery time?

We’ve been working hard to limit delivery time resulting in the awesome following delivery times:

Belgium: Expect 1-3 Business days
The Netherlands: Expect 1-3 Business days
Germany: Expect 2-3 Business days
United Kingdom: Expect 2-3 Business days
France: Expect 2-3 Business days
Rest of Europe: 2-4 Business days

United States: 5-8 business days

Rest of the world: Contact us for more information

How much is the delivery cost?

We’re working hard to offer you the sharpest shipping costs. Please bear in mind we would love to offer free shipping to everyone but we’re not Zalando, we’re just a small start up, so that’s not feasible for us.

However we do offer free shipping for orders above €60. Sounds like a sweet deal to us.

Belgium: €3,50
The Netherlands: €4,50
Germany: €6
France: €7,50
United Kingdom: €8,50
Rest of the world: Calculate in your basket.

Don’t forget: Free shipping above €60!

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