Frequently Asked Questions

How are the sizes?

All clothes are unisex. We recommend you to check out our size chart to make the right decision.

If the size doesn’t fit and you want to change, you can do so. Check the questions below for more information about our return policy.

Please note that the t-shirt, and sweater sizes are not entirely the same. The sweaters tend to be a bit smaller than the t-shirts. Polos also tend to be a bit larger than t-shirts

What if the size doesn’t fit and I want to change?

The return portal cannot find my return

First check if you are within our 30-day return window. If you are not within this window we cannot accept your return.

If you are within the 30-day window and the return portal cannot find your order, we recommend entering your track & trace code instead of your order number. If you are still having troubles please contact us at

What if I want to return the clothes and get a refund?

What's your delivery time?

Delivery time

  • Belgium and The Netherlands: 1-3 Business days
  • France, Germany and Denmark: 2-6 Business days
  • UK, Italy, Austria and Spain: 4- 8 Business days
  • Rest of Europe and the world: Expect 5 – 15 Business days
  • USA: 7-14 Business days

Please take into consideration public and national holidays, strikes and unforeseen circumstances beyond STRØM’s will and capacity.

How much is the delivery cost?

We offer free shipping for orders above €75 for EU orders.

To check the latest shipping costs for your country, calculate your shipping costs directly in your cart.

My item has black dots, is this normal?

If you have ordered one of our Natural Cotton items, this is perfectly normal. All our natural cotton items show small black and brown dots. Why is this normal? All our Natural Cotton items have the color of 100% organic cotton that has not been dyed or touched with chemicals.