Frequently Asked Questions

How are the sizes?

All clothes are unisex. We recommend you to check out our size chart  below to make the right decision.

If the size doesn’t fit and you want to change, you can do so. Check the questions below for more information about our return policy.

Please note that the t-shirt and sweater sizes are not entirely the same. The sweaters tend to be a bit smaller than the t-shirts.

What if the size doesn’t fit and I want to change?

You love our stuff but made a mistake with the size? No worries, we got you covered and it’s totally free.

Here is what you need to do:

  1. Search your mails for the tracking code. You’ll need your tracking code to start. If you can’t find it in your mailbox, contact us
  2. Go to our change request portal 
  3. Fill in the details
  4. Download and print the return label
  5. Use the same box (or another box) and attach the return label on it
  6. Once we receive it back, we will send you the new size for free.
  7. Easy!

What if I want to return the clothes and get a refund?

You have 14 days to return the clothing in perfect state with hangtag.

We offer a new service where we can offer you a return label at reduced rates (in comparison if you want to return it yourself). This service also takes away the risk of lost packages and unforeseen damage. The shipping rates for returning will be deducted from the total amount to be refunded. For example: A Belgian customer bought for €100 and decided to return everything. When we receive back the order in perfect condition we will refund €95,05 (€100 – €4,95*).

So here’s how it works:

  1. Search your mails for the tracking code. You’ll need your tracking code to start. If you can’t find it in your mailbox, contact us
  2. Go to our return portal
  3. Fill in the details
  4. Download and print the return label
  5. Use the same box (or another box) and attach the return label on it
  6. Once we receive it back, we will refund you and deduct the rate of your country (see below*)

Here are the shipping rates for returned orders:

  • Belgium: €4,95
  • The Netherlands: €6,95
  • Germany: €6,95
  • France: €7,95
  • Other countries: Contact us

How about the cost for changing sizes?

We offer a free service for exchanging sizes. Meaning you don’t need to pay for returning the items you want a change for.

If you have already ordered and you wish a size change, follow the instructions on our change request portal.

In which stores is STRØM available?

STRØM is an online concept. We do however work with pop-up and concept stores in Belgium and The Netherlands. Currently you can find us at:

BELGIUM

 

THE NETHERLANDS

Casualz Men
Schapenmarkt 20
5211EW ‘s Hertogenbosch

Daily Fresh Fashion
Marikenstraat 20
6511PXNijmegen

Joy Fashion
Misboekstraat 10
6131CX Sittard

Junts Fashion
Lange Vorststraat 73
4461 JN Goes

Kuif
Kloosterstraat 3
5961GE Horst

Raved Musthaves
Harry Van De Venstraat 5
5388CT Nistelrode

Smoood
Rijksweg 68A
6271AG Gulpen

Stripe
Oude Engelseweg 7
5222AA ’s Hertogensbosch


Previously featured in:
JUTTU – Across Belgium
Duck Marskal – Antwerp
Alika – Brussels
Young Labels – Amsterdam

A Better Blend – Antwerp
Flaneur Pop-up Store – Ghent
MOHM – Antwerp

You have or know a concept or pop-up store or event you think STRØM would fit in well?
We’d love to get in touch to have a chat about it: info@strom-clothing.com

What's your delivery time?

If you order before 15h, we will dispatch your order the same day. We ship from Belgium so the closer you are, the faster it will be delivered. 

  • Belgium and The Netherlands: 1-3 Business days

 

  • France and Germany: 1- 4 Business days

 

  • Rest of Europe: Expect 3-6 Business Days

Please take into consideration public and national holidays, strikes and unforeseen circumstances beyond STRØM will and capacity. We will try to inform you proactively if for any reason your parcel may be delayed.

How much is the delivery cost?

We offer free shipping for orders above €60 for EU orders. Please find below the shipping rates*.

  • Belgium: from €2,95
  • The Netherlands, Germany and Luxemburg: : from €3,50
  • France and UK: from €3,95

To check the latest shipping costs for your country, calculate your shipping costs directly in your cart.

*The rates are subject of change